Terms and Conditions of Use of
Davenham Group's Internet Website
This website is owned and maintained by Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc "). The use of this website is subject to the following terms and conditions which you should read carefully. By using this website you agree to be legally bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this website.
Use of website
1 The information provided on this website or in any communication containing a link to this site is for personal use and informational purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member of Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") to any registration requirement within such jurisdiction or country. Where any opinions are expressed on this website, they are provided by the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") for personal use and for informational purposes only.
2 Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.
Exclusion of liability
3 These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.
4 Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you under any conduct of business rules which we are bound to comply with.
5 While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.
6 We accept no liability (including without limitation) in either contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:
a economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
b loss of goodwill or reputation;
c special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.
7 Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.
8 The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.
Personal Data
9 By agreeing to be bound by these terms and conditions, you are consenting to us collecting and storing certain personal data about you. This data will be used to provide the service applied for and may be stored by the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") to keep you informed of products and services which may be of interest to you. This data will not be used other than in the normal course of our business. If you do not wish to receive such information, all you need to do is write to let us know. If you wish to receive details of personal data held about you by us, you may write to request this - there is a fee for this service.
Copyright
10 Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc"). All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.
Advice
11 The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified expert before making any investment decision.
12 Persons dealing with any member of the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") outside the UK are not covered by the rules and regulations applicable for the protection of investors in the UK.
Changes to website
13 The contents of this website, including these terms and conditions of use, are subject to change by us without notification and the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.
Internet communications
14 In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes checks for, but not limited to; viruses and other malignant code, criminal activity, and use or content which is unauthorised as being in breach of the Group Dignity at Work and Information Security policies.
Other Important Information
15 The information, and any opinion contained in this website does not constitute a public offer under any applicable legislation or an offer to sell or solicitation or an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.
16 The information contained in this website is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc"). Any person at any time acquiring the securities must do so only on the basis of such person’s own judgement as to the merits of the suitability of the securities for its purposes and only on such information as is contained such in public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained herein. The information is not tailored for any particular investor and does not constitute individual investment advice.
17 The financial information published or to be published on this website, or made available or to be made available through this website, such as annual reports and quarterly reports, is compiled and placed on this website with the greatest of care. Nevertheless, only the original hard-copy English versions of this information shall be regarded as the original version. No rights may be derived from financial information published or to be published on this website, or available or to be made available through this website, including with regard to its accuracy and completeness.
General Information
Enforceability
18 In the event any provision of these terms and conditions of use and access of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision.
Governing Law
19 The terms and conditions of use of this website are governed by the laws of Great Britain and any dispute regarding this website shall be subject to the exclusive jurisdiction of the British courts.
Statutory Information
Davenham is registered in England, Company No: 08200997
Complaints Procedure
How to make a complaint
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us in person, in writing, by e-mail or by telephone.
To make a complaint, please contact:
Heather Midgelow, Davenham Asset Finance Limited, 55 King Street, Manchester M2 4LQ
Tel: 0161 832 8484
E-mail: enquiries@davenham.co.uk
Information you will need to provide
To help us to investigate and resolve your complaint as quickly as possible, please provide the following information:
How we will handle your complaint
We will try to resolve your complaint as quickly as possible. The first step is for us to be clear on the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can give us the better.
If we are unable to resolve your complaint within 5 working days, we will:
When we have resolved your complaint, we will write to you with details of the actions we are proposing, or have taken.
Anti Money Laundering Statement
It is Davenham Group plc's policy to ensure that our company, its senior management and all of our companies' employees are committed to complying with all relevant legislation and appropriate guidelines designed to detect, deter and prevent money laundering and other activities intended to facilitate the funding of terrorist or criminal activities. We will at all times ensure the protection of our staff, and safeguard our organisation and reputation against the threat of money laundering and the funding of terrorist and criminal activities.
At a minimum we will:
• Appoint a Money Laundering Reporting Officer;
• Take reasonable measures to establish the identity of any person for whom it is proposed to provide any services;
• Gather and maintain customer due diligence information;
• Complete ongoing monitoring of customer transactions;
• Retain identification and transactional documentation as defined in the legislation which we operate;
• Operate a risk based approach;
• Provide initial and on going training to ensure all relevant staff are aware of their personal responsibilities and the anti-money laundering procedures in respect of
identifying clients, monitoring, record-keeping, remaining vigilant at all times and reporting any suspicious transactions;
• Report to the relevant authority where there are reasonable grounds to suspect that a money laundering offence has been or is being committed;
• Comply with the requirements of legislation and appropriate guidelines in the jurisdiction in which we operate.
Use of website
1 The information provided on this website or in any communication containing a link to this site is for personal use and informational purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member of Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") to any registration requirement within such jurisdiction or country. Where any opinions are expressed on this website, they are provided by the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") for personal use and for informational purposes only.
2 Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the UK only, and are not aimed at or intended for use by residents of any other jurisdiction.
Exclusion of liability
3 These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.
4 Nothing in these terms and conditions shall exclude, limit or restrict our duties and liabilities to you under any conduct of business rules which we are bound to comply with.
5 While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.
6 We accept no liability (including without limitation) in either contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:
a economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
b loss of goodwill or reputation;
c special, incidental, consequential loss or damage, suffered or incurred arising out of or in connection with your use of this website and these terms and conditions.
7 Access to and use of this website is at the user's own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.
8 The above limitation or exclusion may not apply to you to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages.
Personal Data
9 By agreeing to be bound by these terms and conditions, you are consenting to us collecting and storing certain personal data about you. This data will be used to provide the service applied for and may be stored by the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") to keep you informed of products and services which may be of interest to you. This data will not be used other than in the normal course of our business. If you do not wish to receive such information, all you need to do is write to let us know. If you wish to receive details of personal data held about you by us, you may write to request this - there is a fee for this service.
Copyright
10 Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc"). All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.
Advice
11 The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified expert before making any investment decision.
12 Persons dealing with any member of the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") outside the UK are not covered by the rules and regulations applicable for the protection of investors in the UK.
Changes to website
13 The contents of this website, including these terms and conditions of use, are subject to change by us without notification and the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.
Internet communications
14 In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, the Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc") reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes checks for, but not limited to; viruses and other malignant code, criminal activity, and use or content which is unauthorised as being in breach of the Group Dignity at Work and Information Security policies.
Other Important Information
15 The information, and any opinion contained in this website does not constitute a public offer under any applicable legislation or an offer to sell or solicitation or an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.
16 The information contained in this website is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by Davenham Group Holdings Limited, Davenham Trust Plc, Davenham Trade Finance Limited ("Davenham Group plc"). Any person at any time acquiring the securities must do so only on the basis of such person’s own judgement as to the merits of the suitability of the securities for its purposes and only on such information as is contained such in public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained herein. The information is not tailored for any particular investor and does not constitute individual investment advice.
17 The financial information published or to be published on this website, or made available or to be made available through this website, such as annual reports and quarterly reports, is compiled and placed on this website with the greatest of care. Nevertheless, only the original hard-copy English versions of this information shall be regarded as the original version. No rights may be derived from financial information published or to be published on this website, or available or to be made available through this website, including with regard to its accuracy and completeness.
General Information
Enforceability
18 In the event any provision of these terms and conditions of use and access of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision.
Governing Law
19 The terms and conditions of use of this website are governed by the laws of Great Britain and any dispute regarding this website shall be subject to the exclusive jurisdiction of the British courts.
Statutory Information
Davenham is registered in England, Company No: 08200997
Complaints Procedure
How to make a complaint
If you have a complaint about any aspect of our service, then we would like to hear from you. You can contact us in person, in writing, by e-mail or by telephone.
To make a complaint, please contact:
Heather Midgelow, Davenham Asset Finance Limited, 55 King Street, Manchester M2 4LQ
Tel: 0161 832 8484
E-mail: enquiries@davenham.co.uk
Information you will need to provide
To help us to investigate and resolve your complaint as quickly as possible, please provide the following information:
- The agreement number, name and address
- Your name (if different from the agreement details)
- A daytime telephone number where we can contact you
- A clear description of your concern or complaint
- Details of what you would like us to do to resolve the complaint
- Copies of any relevant documentation
How we will handle your complaint
We will try to resolve your complaint as quickly as possible. The first step is for us to be clear on the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can give us the better.
If we are unable to resolve your complaint within 5 working days, we will:
- Acknowledge receipt of your complaint
- Confirm who will handle your complaint, and how you can contact them (on occasion, to ensure that the most appropriate person reviews your complaint, this may not be the person to whom you complained initially)
When we have resolved your complaint, we will write to you with details of the actions we are proposing, or have taken.
Anti Money Laundering Statement
It is Davenham Group plc's policy to ensure that our company, its senior management and all of our companies' employees are committed to complying with all relevant legislation and appropriate guidelines designed to detect, deter and prevent money laundering and other activities intended to facilitate the funding of terrorist or criminal activities. We will at all times ensure the protection of our staff, and safeguard our organisation and reputation against the threat of money laundering and the funding of terrorist and criminal activities.
At a minimum we will:
• Appoint a Money Laundering Reporting Officer;
• Take reasonable measures to establish the identity of any person for whom it is proposed to provide any services;
• Gather and maintain customer due diligence information;
• Complete ongoing monitoring of customer transactions;
• Retain identification and transactional documentation as defined in the legislation which we operate;
• Operate a risk based approach;
• Provide initial and on going training to ensure all relevant staff are aware of their personal responsibilities and the anti-money laundering procedures in respect of
identifying clients, monitoring, record-keeping, remaining vigilant at all times and reporting any suspicious transactions;
• Report to the relevant authority where there are reasonable grounds to suspect that a money laundering offence has been or is being committed;
• Comply with the requirements of legislation and appropriate guidelines in the jurisdiction in which we operate.
